Ivory Rose – Fine Jewellery
Effective Date: [August 2025]
Last Updated: [August 2025]
Welcome to Ivory Rose (“we,” “us,” “our,” or “Company”), India’s premier destination for ultra high-end luxury jewellery and master artisans of bespoke jewelry. Ivory Rose respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at ivoryrose.in (“Website”), submit appointment requests, make inquiries, or communicate with us through any channels.
Your privacy is paramount to us. As a luxury jewellery brand serving discerning collectors and ultra HNI clients, we understand the importance of confidentiality, discretion, and the highest standards of data protection.
This Privacy Policy applies to all users of our services, whether you are browsing our Website, booking appointments for bespoke jewelry consultations, making inquiries about our collections, or engaging with our team. By using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
We collect information to provide you with exceptional service and personalized luxury experiences through our appointment booking system and inquiry processes. The information we collect includes:
Contact Details: Name, email address, phone number, postal address
Company Information: Company name (when provided for business inquiries)
Appointment Details: Purpose of appointment, preferred dates and times
Communication Records: Records of all correspondence related to appointments and inquiries
Device Data: IP address, browser type and version, operating system
Website Usage: Pages visited, time spent on site, navigation patterns
Location Data: General location based on IP address
Cookies and Tracking: Information collected through cookies and similar technologies
We use your information to provide exceptional luxury experiences and bespoke jewelry services:
Appointment Scheduling: Processing and managing appointment requests
Consultation Preparation: Preparing for bespoke jewelry consultations based on your preferences
Follow-up Communications: Following up on appointments and project progress
Client Relationship: Maintaining long-term relationships with discerning clients
Service Excellence: Ensuring exceptional service standards and client satisfaction
Portfolio Management: Managing your jewelry collection and service history
VIP Services: Providing exclusive experiences and priority access to services
Collection Updates: Sharing information about new collections and exclusive pieces
Event Invitations: Inviting you to exclusive exhibitions, trunk shows, and VIP events
Educational Content: Sharing information about gemstones, craftsmanship, and jewelry care
Industry Insights: Providing updates on luxury jewelry trends and market developments
Service Enhancement: Improving our consultation and design processes
Website Optimization: Improving website functionality and user experience
Identity Verification: Verifying client identity for high-value consultations
Security Monitoring: Protecting our systems and your information
Legal Compliance: Meeting obligations under applicable laws and regulations
Dispute Resolution: Handling complaints and legal proceedings if necessary
Cookies are small data files stored on your device when you visit our Website. We use cookies to enhance your browsing experience, manage appointment requests, and analyze website performance.
Essential Cookies: Required for website functionality and appointment form submission
Analytics Cookies: Help us understand how our Website is used and improve user experience
Preference Cookies: Remember your settings and jewelry category interests
Communication Cookies: Enable contact form functionality and appointment scheduling
In compliance with the Digital Personal Data Protection Act (DPDPA) 2023, we obtain your explicit consent before using non-essential cookies. You can:
Accept all cookies
Accept only essential cookies
Customize your cookie preferences
Withdraw consent at any time through your browser settings
You can manage cookie settings through:
Your browser settings and preferences
Our cookie consent preferences (if available)
Contacting our team for assistance
We may use third-party analytics services to understand website usage patterns and improve our online presence. These services may collect information about your interactions with our Website.
We implement comprehensive security measures to protect your personal information:
Encryption: All sensitive data is encrypted in transit and at rest using industry-standard encryption
Secure Servers: Our systems are hosted on secure, regularly monitored servers
Access Controls: Strict access controls limit who can access your personal information
Regular Updates: We regularly update our security systems and software
Facility Security: Our offices and consultation areas maintain strict physical security
Staff Training: All employees receive privacy and security training
Confidentiality Agreements: All staff and partners sign strict confidentiality agreements
Background Verification: We conduct thorough background verification for all personnel
Discretionary Service: We maintain the highest levels of discretion for all client interactions
Confidential Consultations: All appointment details and preferences are kept strictly confidential
Secure Communications: All client communications are conducted through secure channels
Private Records: Client records are maintained with the same confidentiality as financial institutions
Please note: While we implement the highest security standards, no method of transmission or storage is 100% secure. We are committed to protecting your information using industry-leading practices appropriate for luxury service providers.
Under the Digital Personal Data Protection Act (DPDPA) 2023 and other applicable laws, you have several rights regarding your personal information:
You have the right to know what personal information we hold about you and how it is being used. You can request:
A copy of your personal data in our records
Information about how your data is processed
Details about data sharing with our partners
You can request correction of your personal information if it is:
Inaccurate or incomplete
Out of date or no longer relevant
Requires updating for service improvement
You may request deletion of your personal information when:
It is no longer necessary for appointment scheduling or service delivery
You withdraw consent for marketing communications
The data has been processed unlawfully
Deletion is required for legal compliance
You have the right to:
Receive your personal data in a structured, machine-readable format
Transfer your appointment and preference data to another service provider
Request direct transfer where technically feasible
You can object to:
Marketing communications and promotional materials
Processing based on legitimate business interests
Automated decision-making processes
You may request restriction of processing when:
You contest the accuracy of the data
Processing is unlawful but you prefer restriction over deletion
We no longer need the data but you need it for legal claims
Where processing is based on consent, you can withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details in Section 11. We may need to verify your identity before processing your request to ensure the security of your information.
Response Time: We will respond to your requests within 30 days (or as required by applicable law).
We retain your personal information only for as long as necessary to:
Provide ongoing bespoke jewelry services
Maintain appointment records and project history
Comply with legal, regulatory, or contractual requirements
Resolve any disputes and honor our service commitments
Appointment Information: Retained while actively providing services and for up to 7 years afterward
Client Communications: Retained for up to 5 years for service continuity
Marketing Communications: Until you unsubscribe or object to processing
Website Analytics: Anonymized data retained for up to 26 months
Project Records: Retained indefinitely for heirloom and legacy services (with consent)
When retention periods expire, we securely delete or anonymize your personal information using industry-standard methods.
For luxury jewelry services, we may retain certain information longer when:
You specifically request extended service records for insurance or authentication
Required for ongoing warranty or certification services
Necessary for heirloom and generational jewelry services
As a luxury brand working with international master craftsmen and gemstone sources, your information may be transferred to and processed in countries outside India.
When transferring data internationally, we ensure adequate protection through:
Adequacy Decisions: Transferring to countries with adequate data protection
Standard Contractual Clauses: Using approved contractual protections
Certification Schemes: Working only with certified international partners
Enhanced Safeguards: Implementing additional protections for sensitive information
We will seek your explicit consent for international transfers, particularly when working with:
Overseas gemstone sourcing partners
International master craftsmen
Global luxury jewelry networks
All international partners must meet our stringent security and confidentiality standards before any data sharing occurs.
For questions about this Privacy Policy, our privacy practices, or for general business inquiries and appointments, please contact:
Phone: +91 91376 59557
Address: Ivory Rose, 19/20 Damji Shamji Industrial Estate, Andheri East, Mumbai 400 093
If you have concerns regarding the handling of your personal information, you may follow the process below:
First Contact: Email us at privacy@ivoryrose.in or call +91 91376 59557.
Escalation: If you are not satisfied with the initial response, you may escalate the matter to our Data Protection Officer (DPO).
Internal Review: We will investigate your grievance and respond within 30 days.
External Recourse: If you remain unsatisfied, you may file a complaint with the Data Protection Board of India.
We may update this Privacy Policy from time to time to reflect:
Changes in our service offerings and data practices
Updates to applicable laws and regulations
Improvements to our privacy protection measures
New features and consultation services
When we make material changes to this Privacy Policy, we will:
Post the updated policy on our Website with a new effective date
Send email notifications to clients with registered appointment preferences
Display prominent notices on our Website
Notify you during scheduled appointments or consultations
Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.
We maintain version control of our Privacy Policy and can provide previous versions upon request.
By using our Website, submitting appointment requests, or engaging our services, you acknowledge that:
You have read and understood this Privacy Policy
You consent to the collection, use, and sharing of your information as described
You understand your rights and how to exercise them
You agree to receive necessary communications related to appointments and services
For Marketing Communications: We will obtain separate explicit consent for marketing communications and promotional materials.
Thank you for choosing Ivory Rose. Your trust is our most precious asset, and we are committed to protecting your privacy while providing you with exceptional ultra-luxury jewelry experiences and bespoke services.
This Privacy Policy is effective as of [August 2025] and applies to all information previously collected and information collected in the future.
Document Version: 1.0
Note: This Privacy Policy specifically reflects the appointment-based, consultation-driven nature of Ivory Rose’s business model, focusing on bespoke jewelry services rather than direct online sales with payment processing.